832.701.8979                                                                                                             rebecca.lindsey6@gmail.com

 

 

OBJECTIVE

 

Recent business administration graduate with vast customer service experience seeks entry position with leading company in the business field. I want to establish a career where my skills will be put to best use.

 

 

EDUCATION

Bachelor of Business Administration                                                                                                August 2013

Texas Woman’s University – Denton, TX

 

 

PROFESSIONAL EXPERIENCE

 

SOUTHWEST AIRLINES – MAKE CORP., Dallas, TX  October 2014 – Current

Customer Relations

·               Contractor for MAKE Corp – Level 1 Agent for Southwest Airlines

·               Take customer’s requests for expired funds from previous travel tickets, create vouchers/gestures of goodwill for inconveniences, offer refunds for cancelled flights, document compliments of higher level agents.

 

OVERHEAD DOOR, Lewisville, TX      

Technical Support     April 2012 – March 2014

·               Provide customer service to customers with Genie/Overhead Door garage door openers

·               Promoted from Level 1: Tier 1 position to Level 1: Tier 2 position

·               Customers call in if they have a broken unit (garage door opener) and I assist them with troubleshooting over the phone to see if we can reach a successful solution.

 

DATA BANK, Carrolton, TX      

Database Entry (Temporary Position)July 2011 – Sept. 2011

·               Format and file documents into an electronic database.

·               Meet time requirements working in fast paced environment.

 

MACY’S Denton, TX      

Sales Associate Mar. 2010 – June 2011

·               Assist customers in the shoe department with making purchases.

·               Stocking and organization of stock room.

·               Assisted where needed elsewhere in the store.

 

COMPUTER SKILLS